Resumes And Cover Letters Quizlet Microbiology

KOSSA Practice Test Questions

You are really excited because your supervisor has assigned you a task that you know you can do well and independently. However, once you begin, your supervisor is checking on your progress every half hour. Your supervisor believes that your effort is not enough. She even told you that without her interventions, you will fail the task. Which of the following is the best way to succeed with your micro-managing supervisor?

A. Tell your supervisor that it is very unprofessional to discourage employees from working independently.
B. Ask for structure and direction about how the task needs to be developed up front.
C. Decide not to volunteer to take on work or projects about which you do not feel confident.
D. Stop regular communication with your boss to avoid her micro-management.
Correct Answer: B

Asking for direction and structure in advance will help your supervisor to delegate more effectively by prompting him/her to communicate with you all of the information needed to complete the task with confidence.
One of your colleagues constantly complains about everything at work. He criticizes how the rest of the team is not being productive. He is also constantly late and does minimal work. This is causing difficulties among co-workers. Passion, creativity, and positive attitude continue decreasing in the workplace. What is the best way to deal with this negative/toxic co-worker?

A. Pay attention to your colleague's complaints with the hope that he will leave you alone.
B. Complain about the complainer to your other co-workers because this will strengthen the support between you.
C. Instead of focusing on what is negative about your colleague, shift your attention to his expectations for productivity.
D. Ignore this type of co-worker so that, over time, he will begin minimizing his need for attention from you.
Correct Answer: C

Focusing on productivity shifts the energy of the relationship towards achieving the company's goals. This approach shows professionalism and integrity. If employees continue to focus on or try to avoid their negative co-worker, they continue to enable the success of their challenging co-worker.
Everyone in your department has received a new computer system except for you.

A. Assume this is a mistake and speak to your manager.
B. Confront your manager regarding why you are being treated unfairly.
C. Take a new computer from one of your colleagues.
D. Complain to Human Resources.
E. Quit.
Correct Answer: A

This is the most effective response available from the list. If you have not been given appropriate equipment to do your job, then speaking to your manager (who has responsibility for ensuring you are given the correct equipment) is the right thing to do.
You are aware that large amounts of company property have been going missing over the past couple of weeks. You have noticed one of your colleagues putting stationary and other equipment from the office into her bag on a number of occasions and suspect that she is responsible.
What is the best response to the situation?

A . Gather more evidence and catch her red handed.
B. Confront your colleague and ask her about what you have noticed.
C. Inform your manager that you suspect your colleague is stealing.
D. Don't do anything, if guilty your colleague will be caught.
E. Privately ask some of your colleagues if they have noticed anything suspicious recently.
Correct Answer: B

This is the best option from the list as it allows you to discuss the issue directly with your colleague addressing your suspicions and clearing any doubt or ambiguity.
At the end of a busy day at work, you accidentally send an e-mail containing an attachment with some confidential client information to the wrong person. Which of the following would be the best thing to do?

A. Decide to leave the office and deal with any problems tomorrow.
B. Decide to overlook your error, send the e-mail to the correct person and leave things like that.
C. Immediately send a follow up email to the "wrong" person, or if possible telephone them explaining your mistake. Then send the email to the correct person.
D. Find your manager, explain what has happened to them and let them deal with any problems.
Correct Answer: C

This is the most effective decision. In this scenario you explain your mistake to your colleague and send the email to the correct person.
A customer walks into the office and asks for the deadline to file a permit application. You do not know the answer. It would be best for you to do which of the following?

A. Tell the person what you think the answer might be.
B. Refer the person to your supervisor.
C. Say that you are not allowed to give out that information to the public.
D. Inform the person that you don't know but will find out.
A person approaches you and tells you of many complaints he has about your department. You should first:

A. assume that his is just blowing off steam and ignore his complaints.
B. check into the legitimacy of the complaints.
C. ask for advice from your supervisor on the best way to handle the person.
D. regard the complaints as accurate and take immediate steps to correct them.
Assume that you are taking a telephone message for a co-worker who is not in the office at the time. Of the following, the LEAST important item to write on the message is the

A. length of the call.
B. name of the caller
C. time of the call
D. telephone number of the caller
A customer has come into your office and submitted an application. When you give her some more forms to complete, she complains about all the bureaucratic red tape that is slowing down approval of her application. In which of the following ways should you respond to the customer?

A. Simply be patient with her.
B. Tell her the reasons why your office needs the information.
C. Suggest that she can contact her state legislators if she wants to change the law.
D. Say that you cannot process her application until all the forms have been completed.
As an administrative assistant, you have been training Mrs. W., who is not directly under your supervision. She has not appeared to be particularly competent during the month she has been in her position. You are explaining application procedures to a client when Mrs. W. interrupts to ask you a question. You tell her you are busy with a client and will come to her office when you are through. In a low voice, she begins to call you names and say bad things about the department. There are several clients in the office in addition to the one you are working with. The supervisor doesn't appear to be around. What should you do?

A. Ignore her and continue to assist the client.
B. Get on the phone and request assistance from a department administrator.
C. Say, "Now Mrs. W., I said I'd be with you as soon as I could. Now please let me finish."
D. Ask another employee to help the client while you escort Mrs. W. to a room away from the public area.
You overhear your boss giving a client the name of a person to contact for some information. You know this person is no longer the one to reach for this information. The client is still in the office. What, if anything, should you do?

A. Do not get involved in the situation.
B. Quickly take your boss aside and provide the correct name.
C. Wait until the client leaves, and then provide your boss with the correct name.
D. Give the individual the correct name, and explain that your boss was not aware of a different person being responsible to provide the information.
You're helping a computer illiterate friend setup his Internet connection over the phone. He is just not getting what you are trying to explain. How much time do you spend explaining it to him?

A. I'd work with him for as long as it takes.
B. 10 minutes or so; I'd go through it once as quickly as possible and then hang up.
C. About half an hour; I'd make sure he understands at least the basics.
D. None at all; I'd get frustrated the first time he says "I don't understand."
A person is telling you a story, but taking forever to get to the point. What do you do?

A. I let him/her finish the story, without interrupting.
B. I let him/her finish the story without interrupting, but can't help glancing at my watch.
C. I ask him/her to get to the point of the story.
D. I interrupt by asking, "Does this story have a point?"
Your friend/co-worker starts to get on your nerves. What would be your most likely response?

A. I would tell him/her right away that s/he is getting on my nerves because of X personality trait that I don't like, and that s/he should leave me alone.
B. I would hold it in as long as possible and then finally snap, telling him/her to get out of my face.
C. I would avoid that person until s/he got the point that I need a break.
D. I would explain that I am feeling overwhelmed with work/school/life and need a break from social obligations to be by myself for a while.
E. I would explain what is bothering me, and ask for some time to myself.
When conversing with clients who have a less extensive vocabulary (e.g. lower education level):

A. I brush them off - I just wouldn't have the patience to carry on.
B. I become very impatient and it's probably obvious.
C. I become impatient and it may show.
D. I may become impatient but I try not to let on.
E. I adjust my speech to their level.
Employers expect certain things from employees. One important trait that employers look for in employees is "initiative." Initiative means:

a. doing things on your own; being a self-starter.
b. showing respect for other works.
c. calling your boss when you cannot come to work.
d. making sure your work is marketable.
The amount of income tax that is withheld from a person's payroll check is based on the information provided on the:

a. W-4 form.
b. W-2 form.
c. 401K form.
d. W-9 form.
In a business or office setting, the BEST greeting when answering the telephone is:

a. good morning/afternoon
b hello, who is calling?
c. hello
d. greetings!
On Tuesday, Emma's supervisor asks her to work on three projects that need to be completed by Friday. On Wednesday, Emma realizes that she will not be able to finish them on time. What should she do?

a. Discuss the problem with her supervisor.
b. Come in early to work to finish the jobs.
c. Ask coworkers to complete one of the projects.
d. Finish what she can; deadlines can usually be changed.
Ivan's business always gives its customers a coffee cup at the end of the year. Now the supervisor says they will no longer give away coffee cups because it isn't cost effective. Which is the most correct explanation of the supervisor's decision?

a. Giving away cups did not generate enough new or continuing business to pay for the cups.
b. The cups are not worth what they cost.
c. Cups are not a product Ivan's company normally sells.
d. Ivan and the other employees gave away too many cups.
When you wish to leave your job, you should ____ to let your employer know that you are leaving.

a. give notice
b. tell a coworker to tell everyone
c. make a sign
d. shout at your boss
____ is a job advancement to a position of greater responsibility and authority.

a. perseverance
b. prioritizing
c. a promotion
d. an initiative
A person who learns well by sharing and working with others and has a(n) ____ learning style.

a. verbal/linguistic
b. naturalistic
c. intrapersonal
d. interpersonal
Which of the following statements is true about nonverbal signals?

a. They include tone of voice, facial expressions, gestures, postures, and eye contact.
b. They include written words and spoken words.
c. They are also known as body language.
d. Both a and c are true.
A ____ is a type of investment in which you deposit an amount of money for a fixed amount of time at a stated interest rate.

a. 401(k)plan
b. dividend
c. individual retirement account (IRA)
d. certificate of deposit (CD)
____ in the workplace refers to unequal treatment based on factors such as age, disability, race, national origin, race, religion, or gender.

a. discrimination
b. diversity
c. affirmative action
d. sexual harassment
Communication with people you know or meet to share information and advice about jobs is known as:

a. making a contact list
b. following job leads
c. using the Internet
d. networking
Skills that you can use in many different situations are called____.
a. tasks skills
b. activities
c. transferable skills
d. interests
A(n) ____ is a meeting between an employer and a job applicant to discuss possible employment.

a. job-shadowing
b. research meeting
c. internship
d. interview
The government program that provides income to people who are retired is called:
a. medicare
b. selective service
c. social security
d. workers' compensation
The purpose of writing a thank-you note to a job interviewer is____.

a. to thank the interviewer for his or her time
b. to show that you are polite, thoughtful, and conscientious
c. to give you another chance to sell yourself
d. all of the above
The trend toward a single global market that crosses national borders is known as ____.

a. globalization
b. downsizing
c. distance learning
d. global warming
A job loss that results from a business decision is known as a ____.

a. layoff
b. firing
c. performance review
d. probation
____ is an insurance program that provides financial help to cover lost wages and medical expenses for employees who are injured on the job.

a. Workers' compensation
b. Life Insurance
c. Ergonomics
d. Medicare
An entrepreneur is:
a. a French teacher
b. a person who organizes and then runs a business
c. a government employee
d. a member of the military
Minimum wage is the ____ hourly wage that an employer can legally pay for a worker's services.

a. starting
b. highest
c. average
d. lowest
The people who buy and use goods and services in the economy are known as ____.

a. economics
b. consumers
c. producers
d. indicators
Common types of unethical workplace behavior include ____.

a. lying, discrimination, and dishonesty
b. initiative, responsibility, and cooperativeness
c. reporting actual hours worked
d. using workplace property for personal use with the permission of your supervisor
If there is a fire in the workplace, you should ____.

a. put the fire out yourself with water from the bathroom
b. wait until you talk to your supervisor before leaving the building
c. alert your coworkers and leave the building right away
d. all of the above
Services for your home that can include electricity, heat, sanitation, and water are known as ____.

a. liability insurance
b. utilities
c. secuity deposits
d. annual percentage rates
Which of the following statements is true about the form of business known as a sole proprietorship?

a. A sole proprietorship is more complicated to set up than other forms of business.
b. The owner of a sole proprietorship makes all of the decisions about the business.
c. In a sole proprietorship, an owner shares financial responsibility with one or more partners
d. In a sole proprietorship, a business owner shares financial responsibility with shareholders
On Tuesday, Emma's supervisor asks her to work on three projects that need to be completed by Friday. On Wednesday, Emma realizes that she will not be able to finish them on time. What should she do?

a. Discuss the problem with her supervisor.
b. Ask coworkers to complete one of the projects.
c. Finish what she can; deadlines can usually be changed.
d. Come in early to work to finish the jobs.
Money that you put into your bank account is known as a ____.

a. interest payment
b. withdrawal
c. deposit
d. balance
The Maple Inn Restaurant was fined $1,000 for having unsanitary conditions and allowing minors to use hazardous equipment. Which Federal act was violated in this situation?

a. Equal Employment Opportunity Act
b. Fair Labor Standard Act
c. Occupational Safety and Health Act
d. Federal Trade Commission Act
Which type of résumé organizes information in reverse time order?

a. a skills résumé
b. a cover letter résumé
c. a chronological résumé
d. an electronic résumé
Disability benefits, survivors' benefits, retirement benefits, and medical benefits are all types of ____ benefits.

a. workers' compensation
b. Social Security
c. automobile insurance
d. OSHA
Which of the following tests is also known as a lie detector test?

a. a polygraph test
b. a skills test
c. a performance test
d. a drug test
A good way to protect yourself from identity theft is to:

a. always use the same password for all Web sites.
b. give your Social Security number to anyone who asks for it.
c. Only enter personal information such as your Social Security number on site that are certified to be secure.
d. all of the above
A ____ is a brief summary of a job applicant's personal information, education, skills, work experience, activities, and interests.

a. job application
b. work permit
c. résumé
d. cover letter
To ____ means to order things from first to last or from most important to least important.

a. prioritize
b. criticize
c. take notes
d. procrastinate
Technological literacy is ____.

a. the ability to read and write
b. knowledge about technology and the ability to use it correctly
c. another word for text messaging or texting
d. the ability to perform basic math functions, such as addition and subtraction
Tips for staying on budget include ____.

a. carrying a limited amount of cash and leaving your ATM card at home
b. taking advantage of discounts and sales
c. paying with cash and keeping good records
d. all of the above
Disadvantages of using credit include ____.

a. high costs from annual fees and finance charges
b. the chance that you may accumulate too much debt and not be able to make payments
c. that you buy items that you really can't afford
d. all of the above
A spreadsheet application is primarily used to:

a. design a website
b. manage long documents like instruction manuals
c. manage financial data
d. publish files to a website
The delegating leadership style involves ____.

a. turning over the responsibility for decision making and completion of tasks to others
b. giving others specific instructions and closely supervising tasks
c. sharing decision-making responsibility and encouraging the independent completion of tasks
d. closely supervising but also explaining decisions and asking for suggestions
Your ____ is an IRS form that shows how much income you received from working and other sources and how much tax you must pay.

a. Social Security Number
b. Form W-2
c. Form W-4
d. income tax return
Examples of workplace trends include ____.

a. telecommuting
b. working in teams
c. outsourcing
d. all of the above
Examples of poor workplace etiquette include ____.

a. spreading gossip
b. reading your coworkers' private e-mail and listening to their phone conversations
c. both a and b
d. keeping your voice at an appropriate volume
A ____ is an illegal sales practice is used to attract customers who are then encouraged to buy a similar product at a higher price.

a. free enterprise system
b. bait-and-switch
c. repair fraud
d. near-far rule
The first step of the decision-making process is

a. identify your choices
b. define your needs and wants
c. make a decision
d. analyze your resources
What is the purpose of a cover letter?

a. to introduce you to an employer and explain why you are sending them your résumé
b. to list your work experience in chronological order
c. to show an employer that you are legally allowed to work in the United States
d. to show an employer your handwriting
Which situation is an example of discrimination?
a. Johnson Manufacturing Company hires only men for the assembly line.
b. Peter Pan Playschool has a male teaching assistant on staff.
c. Maud M Automotive Repairs employs female and male auto mechanics.
d. Craft Construction Company employs two female carpenters.
____ is a federal government program that helps individuals who are disabled or retired people and their families.

a. Social Security
b. Form W-2
c. OSHA
d. The IRS
Employers expect certain things from employees. One important trait that employers look for in employees is "initiative." Initiative means (1 point)
a. making sure your work is marketable.
b. calling your boss when you cannot come to work.
c. doing things on your own; being a self starter.
d. showing respect for others
A(n) ____ is a short, informal talk with someone who works in a career that appeals to you.

a. exploratory interview
b. job application
c. cooperative program
d. job shadowing
Health insurance, pensions, and transportation help are examples of ____, which are employment extras that an employer may offer in addition to pay.

a. incentive plans
b. free services
c. benefits
d. payment methods
A(n) ____ is an informal teacher or guide who helps new employees adjust to their new workplace.

a. orientation
b. job shadow
c. apprentice
d. mentor

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